Frequently asked questions

Absolutely. The first step is getting a little information so we can point you in the right direction. What is the project address, and are you looking for a restoration, resurfacing, full rebuild, or a new deck?

The helpful basics are the address, a few photos, the approximate size, whether there are stairs, whether the deck is elevated, and whether you are thinking restoration, resurfacing, rebuild, or new construction.

Yes, pictures are very helpful. Please send photos of the whole deck, the problem areas, the stairs and railing, and the underside if you can safely get them.

That is completely normal. Most homeowners do not price decks very often. As a rough range, resurfacing can be $8,000 to $20,000+. New wood decks often start around $12,000 to $25,000, and composite decks are commonly $20,000 to $45,000+. Larger elevated, covered, or custom decks can be $50,000 or more.

I can give a rough range, but I do not want to pretend it is a real estimate without seeing the deck. Tell me the size, height, stairs, material direction, and whether this is restoration, resurfacing, or a rebuild, and I can help you understand the likely category.

That depends on whether we are talking about restoration, resurfacing, or a full build. A full composite deck with stairs and railing can easily be tens of thousands. The first thing we need to figure out is which category your project falls into.

Decks vary a lot. Size matters, but so do height, stairs, railing, footing work, material choice, access, demolition, permits, and the condition of the existing frame. Two decks can be the same size and still price very differently because one is simple and one has a lot more structure and finish detail.

We can look at ways to simplify the scope, but I do not want to cut price in a way that creates a bad project. The right way to lower the number is to look at material, railing, stairs, layout, or finish level and decide what trade-offs actually make sense.

Yes, through restoration and resurfacing. We do not just swap out a couple of boards. We rejuvenate the whole deck with new composite boards and railings on a sound frame, so it looks and performs like new. If the framing underneath has problems, we will tell you straight and talk through a rebuild.

We focus on resurfacing and restoration rather than swapping a few boards, because new boards next to old ones rarely last or match. If the boards are worn but the framing is sound, resurfacing gives you a completely rejuvenated deck. First we check why the boards failed: if the joists underneath are rotten or the fasteners are failing, the fix needs to go deeper.

It might be, but railing is a safety item, so we do not want to guess. We would need to see whether the problem is the railing section itself, the posts, the blocking, or the deck frame it is attached to.

I cannot say that without an inspection. If you are seeing movement, soft spots, loose railing, failing stairs, or visible rot, I would avoid using that area until it is looked at.

We can look at that option, but the existing structure has to justify it. On older decks, the savings can disappear quickly once we reinforce joists, fix rot, correct attachment issues, or make the structure ready for new decking and railing.

A lot of the costs are still there either way: demolition, setup, cleanup, decking, railing, stairs, and sometimes permits. Retrofit labor can also be harder than building new because we are working around an older structure and correcting issues as we go.

Sometimes, but we need to inspect the frame first. Composite decking needs a solid, properly spaced, properly supported frame. If the joists are damaged, uneven, or spaced wrong, the frame may need reinforcement before composite makes sense.

The schedule is locked after the contract is signed and the initial deposit is received. Before that, I can give a general idea, but I do not want to promise a start date that is not secured yet.

We can look at the timing, but I do not want to promise that until we understand the scope, materials, permits, and current schedule. If there is a hard deadline, we need to know that upfront so Jacob can tell you honestly whether it is realistic.

I usually tell people to plan on about an hour to an hour and a half. We need to talk through what you want, inspect the site, look at structure and access, and review the major options so the quote is accurate.

It really helps if everyone involved in the decision is there. This is custom work, and there are a lot of choices that affect design, price, and value. If only one person is there, they have to translate all of that later, and that is where things get missed.

Wood can reduce the upfront price, but the maintenance catches up quickly. If you pay someone to stain and maintain it, the savings can disappear in a few years. If you do it yourself, you are still paying with your own weekends. Composite is mostly cleaning, and buyers usually see it as a low-maintenance upgrade.

Trex and TimberTech are both strong products. One reason we often lean toward larger established brands is long-term warranty support. Smaller brands may have good products too, but their ability to support a warranty years from now is harder to judge.

Yes, selections can usually be reviewed, but if the material or railing choice is outside the current estimate, it may change the price. We would confirm that before finalizing anything.

Permit requirements depend on the municipality and the exact scope. I do not want to guess on that. We will confirm it based on the project and location.

I am going to check the project file before answering so we are working from the correct information. Permit timing depends on the municipality and whether they need any additional documents.

Please send exactly what the HOA is requesting. We will compare that against the project file and confirm what can be provided and whether anything needs to be updated first.

Usually the homeowner handles the HOA application because the HOA relationship is between you and your association. Oasis can support you with the project documents the HOA needs, like drawings, scope details, material information, contractor information, insurance, or the estimate/contract if required.

Payment details come from the actual contract and payment schedule. The standard structure is tied to labor and materials, but I want to answer from your actual project file rather than from memory.

Oasis uses DocuSign for the normal digital contract process. If it has already been sent, I can help make sure you have the link. If it has not been sent yet, we will get that prepared.

Yes, if that is the payment path listed in your instructions. I want to confirm the correct payee and mailing instructions from the project file before giving you the final details.

Yes. We offer financing available through Momnt, so you can pay for your project over time instead of all at once. It starts with a soft credit inquiry, 100% financing with no down payment is available, and the lender pays Oasis directly so the funds stay tied to the home improvement. If you already have a HELOC, that may be a good route too. Financing is offered through Momnt and is subject to credit approval.

See financing options

Please send exactly what the lender is requesting, including the contact person, email address, and any required format. We will confirm what can be sent from the project file.

We can review it, but if it changes labor, materials, schedule, or design, the estimate or contract may need to be updated before it is approved.

We can review it, but I want Jacob to confirm whether removing it affects structure, code, schedule, or the finished result before we answer.

Let me check the latest estimate and scope so I answer from the actual document. I do not want to guess and create confusion.

I am going to confirm the current schedule before giving you a firm answer. Construction dates can move because of weather, materials, permits, and the job before yours, so I want to make sure I am giving you the real update.

I understand that is frustrating. I am going to confirm the reason and the next expected step so we can give you a clear update instead of guessing.

It is best to keep project communication through Oasis so the crew can stay focused and the project file stays accurate. I can document the question and get it to the right person.